United for Better Health

Stanford Medicine Technology and Digital Solutions

 
How Can We Help?

We're here when you need us —how you get help depends on your type of request and your preferences. You can contact us any way you'd like, but it's best to call for high priority or complex issues.

Submit a Help Ticket

School of Medicine

Stanford University faculty,staff, and students can make a request, report a problem, or view open tickets.

Submit a Help ticket


Stanford Health Care

Stanford Hospital employees can make a request, report a problem and view open tickets.

Submit a Help ticket

 

Service Desk

School of Medicine

(650) 725-8000
Monday – Friday
7:00 a.m. – 6:00 p.m
 

Stanford Health Care

(650) 723-3333
7 Days a week
24 hours

 email


More School of Medicine support options
More Stanford Health Care support options

The Stanford Medicine Technology and Digital Solutions team was formed to provide the Stanford Medicine community with the most innovative technology services as efficiently as possible. Led by Michael Pfeffer, CIO and Michael Halaas, Chief Operating Officer and Associate Dean in the School of Medicine, the unified organization brings together the best of the School of Medicine and Stanford Health Care IT to enable new opportunities for groundbreaking work and compassionate care. Together, the Technology and Digital Solutions team will work to break down historic organizational barriers to enable even greater collaboration across Stanford Medicine hospital and clinics, and the entire University.

Learn more about the Stanford Medicine Integrated Strategic Plan


A Unified Stanford Medicine


There are no bounds to what we can achieve at Stanford Medicine when we come together as a unified team to advance clinical research and patient care.

Lloyd Minor
MD, Dean
Stanford University School of Medicine

We are bringing together our IT resources to form a unified, world-class team that supports each area of our tripartite mission: research, patient care, and education and training.

David Entwistle
Chief Executive Officer
Stanford Health Care

 

 Enabling a vision which is Value Focused, Digitally Driven and Uniquely Stanford


Improved IT support services with a single point of contact for IT support and more rapid client response times
 

Unified communication and collaboration services, broader analytics capabilities, and enterprise-wide platforms for web tools and services

Novel methods for more easily sharing research, clinical, and training data
 

New IT approaches to translating technology-based innovations from research into clinical practice
 

 
Leading Our Team

With our incredible talent in Technology and Digital Solutions, we're transforming the digital experience in patient care, research, and medical education for Stanford Medicine

Michael A. Pfeffer, MD, FACP
Chief Information Officer
Stanford Health Care and School of Medicine

Associate Dean
Clinical Professor of Medicine
Stanford University School of Medicine

Removing historic barriers to clinical, teaching, & research collaboration, the IT unification enables significant opportunities for our organizations & the patients we serve.

Michael Halaas
Chief Operating Officer
Associate Dean in the School of Medicine

World Class Services

Quality, Innovation, Value

Shared Services

Christian Lindmark

The Shared Services team is comprised of five teams which support staff, faculty and patients across all of our facilities. The Customer Experience and Support Services team includes Desktop Engineering, Field Service, Service Desk, Audio/Visual, Communication Technology, and Identify & Access Management. The Infrastructure team provides Server, Storage and Network Engineering and Operation support, Enterprise and Solutions Architecture, Incident Management as well as manages our physical Data Centers locations. The Technical Services team supports our Epic technical infrastructure as well as our interoperability platform. The Bio-Medical Engineering team supports all patient and clinical care medical devices in inpatient and outpatient facilities. The Facilities and Campus Transformation team represents IT in all construction and renovation projects across the organization.

Innovation & Translation

Michael Halaas

The Innovation and Translation team focuses in the areas of Research Technology, Informatics, Integrated Data and Analytics, Novel Applications and Educational Technology. Working in close collaboration with faculty, staff and students, this suite of activities work together to create leading edge solutions to propel innovation, bridge the three missions, and advance the effective use of data for clinical, research, education and operational activities. The group provides support for learning spaces, educators and students, as well as technology solutions to support administrative operations for the School of Medicine.

 

Clinical Application Development

Aditya Bhasin

The Clinical Application Development Team is responsible for development of all web properties for the School of Medicine and Stanford Health Care as well as routine maintenance for Stanford Health Care, Valley Care and University Health Care Alliance. Key custom applications include: MyHealth, PRISM (Physician Referral Portal), SHC Connect, Identity Clearing House and related identity management application. Services include custom software design, development, devops and portfolio management.

 

Business & Clinical Applications

Gary Fritz

The Business & Clinical Applications team supports over 800 clinical, financial and revenue cycle applications for Stanford Health Care, Valley Care and University Healthcare Alliance. Services include portfolio management, new applications acquisition, implementations and routine maintenance for the enterprise. Key applications include: the Epic Electronic Health Record, Sectra Imaging system and Enterprise Resource Planning (ERP). 

Business Operations

Michelle Fanner

The Business Operations team provides finance, operations, accounting, procurement and legal services to support Technology and Digital Solutions operations.

 

Information Security

Mike Mucha

The enterprise risk management program works to prevent and mitigate disruption of institutional strategies and operations due to dynamic global and sector threats. Services include risk assessments, technical controls, operations, monitoring, incident response and audit.

 

Project Management Office

Partnering with teams across the TDS organization, the Project Management Office (PMO) leads projects from intake through delivery. This group is also responsible for developing project management competency across the organization.

 

Enterprise Architecture

The Enterprise Architecture & Integration Team supports the uniform use and management of technical infrastructure for all entities in support of our organization's mission and goals.